Returns & Exchanges

We want you to love your greenery, but we understand if a plant or planter isn't the perfect fit for your home. We offer a 30-day return window for all non-perishable items and a 14-day health guarantee on all live plants.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Pack with Care

Place the items in their original packaging, ensuring plants are secured and fragile ceramics are padded to prevent transit damage.

3

Ship It Back

Print your prepaid shipping label and drop off the package at any authorized carrier location within 7 days of starting your return.

4

Receive Your Refund

Once our greenhouse team inspects the return, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing